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Avaya 33820X Exam Prep Course (Premium File)
AI-Powered Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Exam - Pass on Your First Try

Last updated on May 17, 2026

33820X Practice Exam
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Last Updated: 17-May-2026
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All Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam certification learning material, study guide, training courses are created by a team of Avaya training experts. The Study Guide and .EXM training software files contain relevant Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam content, labs, practice questions and explanation. This 33820X exam guide and training courses is based on the latest exam outlines available!

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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Study package designed to help you confidently pass your exam.

The 33820X Exam Prep Features:

  • Contains the most relevant and up to date 33820X study material covering all exam topics on the latest 33820X certification.
  • A 90+% historical success rate, giving you confidence in your 33820X exam preparation.
  • Includes a FREE 33820X Mock exam software for added practice.
  • Free updates for 60 days, ensuring you have the latest 33820X study content.
  • Instant access to download the study material, no waiting required.
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Preparing for and Passing the Avaya 33820X Exam

If you're a student aspiring to become an Avaya Certified Integration Specialist (ACIS) and want to successfully pass the Avaya 33820X Exam, you've come to the right place. In this comprehensive guide, we will provide you with accurate and up-to-date information about the exam, as well as actionable tips to help you prepare effectively and achieve your certification goals.

About the Avaya 33820X Exam

The Avaya 33820X Exam, also known as "Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam," is designed for IT professionals who possess the knowledge and skills required to successfully design Avaya Aura® Call Center Elite and Avaya Elite Multichannel solutions.

The exam is intended for individuals with a strong understanding of contact center technologies, including Avaya Aura® Call Center Elite and Elite Multichannel software applications. It validates the candidate's ability to analyze customer requirements, develop solution designs, and present recommendations to customers.

Exam Details

Here are some key details you should know about the Avaya 33820X Exam:

  • Exam Code: 33820X
  • Exam Name: Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam
  • Exam Duration: 90 minutes
  • Exam Format: Multiple-choice questions
  • Passing Score: Avaya does not publicly disclose the passing score for this exam
  • Exam Language: English
  • Prerequisites: There are no formal prerequisites for taking the Avaya 33820X Exam, but it is recommended to have a solid understanding of contact center technologies and Avaya Aura® solutions.

Exam Preparation Tips

Preparing for the Avaya 33820X Exam requires a systematic approach and a commitment to mastering the relevant knowledge and skills. Here are some actionable tips to help you in your preparation:

  1. Understand the Exam Objectives: Familiarize yourself with the exam objectives provided by Avaya. These objectives outline the topics and areas you need to focus on during your preparation.
  2. Study Official Documentation: Avaya provides official documentation and study materials for the 33820X Exam. Make sure to thoroughly review these resources, as they cover the essential concepts and information needed to succeed in the exam.
  3. Take Training Courses: Consider enrolling in Avaya's official training courses related to call center technologies and solution design. These courses provide valuable insights and hands-on experience that can greatly enhance your understanding of the subject matter.
  4. Practice with Sample Questions: Avaya offers sample questions that simulate the format and difficulty level of the actual exam. Practice answering these questions to familiarize yourself with the exam structure and identify areas where you need further improvement.
  5. Join Online Communities: Engage with online communities and forums dedicated to Avaya certifications. These platforms can be an excellent source of additional study materials, tips, and guidance from individuals who have already passed the exam.
  6. Create a Study Plan: Develop a well-structured study plan that allocates sufficient time for each exam objective. Set specific goals and milestones to track your progress and ensure comprehensive coverage of the exam topics.
  7. Hands-on Experience: Whenever possible, try to gain hands-on experience with Avaya Aura® Call Center Elite and Elite Multichannel solutions. Practical experience will deepen your understanding of the technologies and reinforce your theoretical knowledge.
  8. Review and Revise: Regularly review and revise the topics you have covered. This will help reinforce your understanding and ensure that the knowledge stays fresh in your mind.
  9. Stay Calm and Confident: On the day of the exam, stay calm and confident. Trust in your preparation and approach each question thoughtfully. Manage your time effectively to ensure you can answer all questions within the given timeframe.

By following these tips and dedicating ample time to your exam preparation, you'll increase your chances of passing the Avaya 33820X Exam and earning the coveted Avaya Certified Integration Specialist (ACIS) certification.

Best of luck on your journey to becoming a certified Avaya professional!

Avaya

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VirtuLearn AI

Question 12:

  • Correct answers: A, B, F.

  • Why:
- A. The index size will increase. Enabling CMK encryption adds encryption metadata and key management data, which increases index size. - B. Query times will increase. Encryption/decryption overhead and key retrieval can slow queries. - F. Azure Key Vault is required. CMK means you store/manage keys in Key Vault; it’s a billable, required service for CMK.
  • Why the other options are incorrect:
- C (self-signed X.509 certificate required) is not a requirement for CMK. - D (index size will decrease) and E (query times will decrease) contradict the expected impact of CMK.

Singapore, Singapore

VirtuLearn AI

GIF also we are using ?

  • No, GIF is not supported for Form Recognizer input. The allowed formats are JPG, PNG, PDF (text or scanned), or TIFF.
  • If you have GIFs, convert them to one of the supported formats (e.g., convert to JPG/PNG or PDF) before training or uploading.
  • Also ensure each file is under 50 MB and, when possible, use text-embedded PDFs to reduce errors.

Singapore, Singapore

VirtuLearn AI

Question 11:

  • Correct answers: A, C, F.

  • Why:
- Form Recognizer accepts documents in these formats: JPG, PNG, PDF (text or scanned), or TIFF. (TIFF is sometimes used in archival/scanned docs.) - Text-embedded PDFs are preferred because they minimize character extraction and location errors. - Training data must be under 50 MB per file.
  • So A, C, and F are the three files that meet these input requirements; the other options (B, D, E) likely fail one of the criteria (wrong format or too large). If you want, describe the formats of A, C, and F to confirm they meet all three criteria.

Singapore, Singapore

VirtuLearn AI

Question 10:
The correct answer is B: A new query key was generated.
Explanation:

  • The REST call to:
POST .../regenerateKey?api-version=2017-04-18 with body {"keyName": "Key2"} regenerates the specified account key.
  • Since you specified Key2, only the secondary key is regenerated; the primary key (Key1) remains unchanged.
  • This operation updates the Cognitive Services account keys within Azure, not anything in Azure Key Vault.
  • “Query key” refers to the key used to authorize API requests to the service (subscription key), so regenerating Key2 yields a new value for that key.

Singapore, Singapore

VirtuLearn AI

Why pull first, its create is first is it
Yes. The sequence is correct because you need a base image first.

  • Step 1: Pull the base container image (Anomaly Detector) to have a starting point.
  • Step 2: Create a Dockerfile to capture the exact changes you want (reproducible build).
  • Step 3: Build and push the customized image to Azure Container Registry (ACR).
  • Step 4: Distribute a docker run script to deploy the container on devices.

Why not start with the Dockerfile? You need the base image to reference in the FROM line, and you can only push a built image to ACR, not an unbuilt modification.

Singapore, Singapore

VirtuLearn AI

Question 5:

  • In Azure Resource Manager (ARM) REST APIs, creating or updating a resource is done with a PUT request to the resource’s exact URL (idempotent operation). This means you can repeatedly call the same PUT and it will create the resource if it doesn’t exist or update it if it does.
  • POST is used to create resources under a collection (without a predefined name), which would generate a new resource id each time and is not suitable when you need a single, known resource name and a single endpoint/key to consolidate billing and access.
  • For Question 5, you’re creating a new resource at a specific path (with a known resource name) to provide a single key/endpoint for multiple services. Therefore, PUT is the correct method.

If you’d like, I can outline the exact REST call structure (URL, headers, and body) for creating the Cognitive Services/related resource using PUT.

Singapore, Singapore

Smila Vincent

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Singapore, Singapore

VirtuLearn AI

Question 62:

  • Correct answer: D. Implement Jenkins on Compute Engine virtual machines.

  • Why this is the best choice:
- Since the app runs on GCP, hosting Jenkins on Compute Engine VMs keeps the CI/CD infrastructure in the same cloud environment, simplifying access to GCP services and credentials. - It reduces operational toil compared to managing Jenkins on local workstations or on-prem Kubernetes. - Cloud Functions cannot host a full Jenkins server (they’re serverless and not suited for long-running CI/CD tasks). - Using the Google Compute Engine plugin (google-compute-engine) lets Jenkins provision and manage GCE resources for build agents, enabling scalable, cloud-native pipelines.
  • How this supports security and streamline releases:
- Use GCP IAM/service accounts for least-privilege access, encrypt artifacts at rest, and place Jenkins behind private networking or IAP/VPN as needed. - Centralize credentials and secrets in Jenkins’ credentials store or Cloud KMS-backed solutions. - Automate deployments to GCP resources (App Engine, GKE, Cloud Run, Compute) via pipelines.
  • Why other options are less suitable:
- Local workstations: not scalable or secure for team CI/CD. - On-prem Kubernetes: adds management burden and detaches from GCP as the hosting environment. - Cloud Functions: not appropriate for a persistent Jenkins server.

Zionsville, United States

VirtuLearn AI

Establish if the solution satisfies the requirements. Your company has a Microsoft SQL Server Always On availability group configured on their Azure virtual machines (VMs). You need to configure an Azure internal load balancer as a listener for the availability group. Solution: You enable Floating IP. Does the solution meet the goal?

  • Yes.

  • Explanation: When using an Azure internal load balancer as a listener for a SQL Server Always On availability group, you must enable the Floating IP feature. This allows the internal listener IP to float to the active primary replica, ensuring the listener remains reachable and client connections are redirected correctly after failover. The Floating IP setting is required for stable listener behavior in AG configurations.

Johannesburg, South Africa

VirtuLearn AI

Question 10:

  • Answer: Yes

  • Why: The Windows 10 P2S VPN client must include the correct route(s) to reach VNetB via the VPN gateway in VirtualNetworkA. When you peered VirtualNetworkA with VirtualNetworkB, the address space reachable through the gateway changed, but the existing P2S client package may not contain the updated routes. By re-downloading and reinstalling the VPN client configuration, you install an updated client package that includes the route to VirtualNetworkB, allowing the workstation to connect to VNetB through the gateway. This is the documented approach after changing VNets or peering that affects address spaces.

Johannesburg, South Africa