Frequently Asked Questions

It is most likely that your course was recently updated to align with the latest objectives. Because we frequently refine our materials to ensure accuracy, you may notice a discrepancy between the website listing and the actual question count. Please contact our support team, and they will provide you with the updated study package containing the complete content.

If you’ve made a payment but can’t download or access your study materials, don’t worry! Your payment is safe. Sometimes it takes a moment for the system to sync. Please email support@virtulearner.com and our team will activate your account and give you access to your materials. We’re available from 8am to 10pm EST and will get you set up quickly.

Our practice exams and study guides are tailored to optimize your success in certification exams. With comprehensive coverage of exam topics, realistic simulations, targeted practice, interactive learning through the Xengine App, and detailed explanation, you'll be well-prepared to confidently appear for your certification exam.

If you have a coupon code, you will be able to use it before completing your order at the Shopping Cart page. Once you have entered your coupon code, click 'Apply' to validate that the code you have entered is correct. The coupon discount amount should be applied to your order once validated in our system. Please note that you may only use one coupon per order.

After your purchase is processed you can instantly download your files. All of your products will be available securely under your Profile.

We continuously update our products and study guides to ensure they remain current and aligned with the latest developments in the field. Our team of experts regularly reviews and revises the content to incorporate any changes in exam formats, industry standards, or emerging trends. This proactive approach guarantees that our study guides and materials reflect the most up-to-date exam topics, providing you with the best possible resources for your exam preparation.

You will have access to all updates for a period of 60 days for absolutely NO EXTRA COST.

Upon purchase, you'll enjoy unlimited access to all updates for 60 days. Subsequently, you retain access to downloaded course materials indefinitely. It's important to note that your license for the Xengine App software remains valid for one year from the date of activation.

Yes, we offer technical support both during and after purchase to ensure a smooth experience for our customers. Our dedicated support team is available to assist you with any queries or issues you may encounter. Typically, our Service Level Agreement (SLA) guarantees a response time of within 12 to 24 hours for resolving technical support inquiries.