Avaya 78950X Exam Prep Course (Premium File)
AI-Powered Avaya Contact Center Select Implementation and Maintenance Exam Exam - Pass on Your First Try

Last updated on Jun 13, 2026

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All Avaya Contact Center Select Implementation and Maintenance Exam certification learning material, study guide, training courses are created by a team of Avaya training experts. The Study Guide and .EXM training software files contain relevant Avaya Contact Center Select Implementation and Maintenance Exam content, labs, practice questions and explanation. This 78950X exam guide and training courses is based on the latest exam outlines available!

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The 78950X Exam Prep Features:

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Preparing and Passing the Avaya 78950X Exam: A Comprehensive Guide

Welcome to our guide on how to prepare and pass the Avaya 78950X exam! This article aims to provide you with accurate and up-to-date information about the exam, as well as actionable tips to help you succeed. As a trainee consultant with 10 years of experience in SEO and high-end copywriting, I am dedicated to delivering the best quality content for your preparation needs.

About the Avaya 78950X Exam

The Avaya 78950X exam, also known as "Avaya Contact Center Select Implementation and Maintenance Exam," is designed to validate the knowledge and skills required for implementing and maintaining Avaya Contact Center Select (ACCS) solutions. This exam is part of the Avaya Certified Implementation Specialist (ACIS) certification track.

Exam Details

Here are some important details you need to know about the Avaya 78950X exam:

  • Exam Code: 78950X
  • Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam
  • Certification Track: Avaya Certified Implementation Specialist (ACIS)
  • Exam Duration: 90 minutes
  • Number of Questions: 60
  • Passing Score: 70%
  • Exam Format: Multiple Choice

Exam Objectives

The Avaya 78950X exam covers a range of topics to ensure that candidates possess the necessary skills and knowledge to implement and maintain Avaya Contact Center Select solutions. The exam objectives include:

  • Understanding the architecture and components of Avaya Contact Center Select
  • Configuring and administering Avaya Contact Center Select
  • Managing Avaya Contact Center Select resources
  • Troubleshooting Avaya Contact Center Select implementations

Preparation Tips

Proper preparation is key to passing the Avaya 78950X exam. Here are some actionable tips to help you get ready:

  1. Review the Official Exam Guide: Visit the Avaya website and download the official exam guide for the 78950X exam. This guide provides detailed information about the exam objectives, recommended resources, and sample questions.
  2. Understand the Exam Objectives: Go through each exam objective and ensure that you have a solid understanding of the concepts and skills required. Focus on areas where you feel less confident and allocate more study time accordingly.
  3. Study Recommended Resources: Avaya offers a range of training materials and resources to help you prepare for the exam. Take advantage of these resources, such as instructor-led training, e-learning courses, documentation, and practice exams.
  4. Hands-on Experience: Practice implementing and maintaining Avaya Contact Center Select solutions in a lab environment. The more hands-on experience you gain, the better prepared you'll be for the exam.
  5. Join Study Groups or Forums: Engage with fellow learners who are also preparing for the exam. Join study groups or online forums where you can discuss concepts, ask questions, and share insights. Collaborative learning can enhance your understanding and retention of the material.
  6. Take Practice Exams: Utilize practice exams to familiarize yourself with the exam format and assess your readiness. Identify areas where you need improvement and focus your studies accordingly.
  7. Manage Your Time: Create a study schedule that allows you to cover all the exam objectives within the desired timeframe. Be consistent and disciplined in following your schedule.
  8. Stay Updated: Keep abreast of any updates or changes related to Avaya Contact Center Select. Regularly visit the Avaya website and relevant forums for the latest information.
  9. Take Care of Yourself: Maintain a healthy lifestyle during your exam preparation. Get enough sleep, exercise regularly, and eat well. Taking care of your well-being will enhance your cognitive abilities and concentration.
  10. Stay Positive and Confident: Believe in yourself and your abilities. Maintain a positive mindset throughout your exam preparation and on the exam day. Confidence can make a significant difference in your performance.

By following these tips and dedicating ample time for study and practice, you can increase your chances of passing the Avaya 78950X exam and earning the Avaya Certified Implementation Specialist (ACIS) certification.

Good luck with your exam preparation, and remember to keep a growth mindset throughout your learning journey!

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VirtuLearn AI

Question 2:

  • Correct answer: Set-MsolCompanySettings

  • Why:
- Self-service sign-up (SSS) is a tenant-wide setting in Azure AD/MSOL. To prevent external users from creating new accounts in your contoso.com tenant via SSS, you modify the MSOL company settings. - The cmdlet to configure these tenant-wide settings is Set-MsolCompanySettings. - The other options operate on federation settings or domain-level configurations (e.g., Set-MsolDomainFederationSettings, Update-MsolfederatedDomain, Set-MsolDomain) and do not control self-service sign-up behavior.

Saldanha, South Africa

VirtuLearn AI

Question 0:
You’re right to question it, but in this exam context the correct option is A: create_resource("res1", "ComputerVision", "F0", "westus").
Why:

  • The task is to generate captions of images, which uses the Computer Vision resource, not Custom Vision.
  • The requirement specifies a free Azure resource, so you should use the free tier F0 in the West US region.
  • The other options either use the wrong service (CustomVision.Prediction) or a paid tier (S0).

If you’ve seen F0 not available for Computer Vision in your actual Azure portal, that’s a portal/region nuance, but for the exam scenario the expected choice is A.

Singapore, Singapore

VirtuLearn AI

Question 17:

  • Correct answer: A

  • Why: To generate captions of images, you need a ComputerVision resource, not CustomVision.Prediction. The task specifies a free Azure resource, so use the free tier F0 and set the location to westus. The other options either use the wrong service (Custom Vision) or use a paid tier (S0). The function call should be:
create_resource("res1", "ComputerVision", "F0", "westus")

Singapore, Singapore

VirtuLearn AI

Question 46:

  • The correct completion is: collection of information concepts and their relationships to one another.

  • In TOGAF/Enterprise Architecture, an information map is a visual representation of the information landscape. It shows what information assets exist, where they reside, and how they relate and flow between systems. It helps identify key data concepts, their locations, and the dependencies between them.

Hersonissos, Greece

VirtuLearn AI

Question 1810:

  • Correct answer: C — User acceptance testing (UAT)

  • Why: In year two, business processes are updated to implement new functionality. UAT verifies that the new functionality meets business requirements, is usable by end users, and supports necessary controls and reporting. It provides the final confirmation before go-live.

  • Why the others are weaker:
- Data migration: important, but primarily a year-one activity focused on moving data, not validating the new functionality. - Sociability testing: (not a standard term here) generally would cover technical or integration aspects rather than end-user acceptance of new processes. - Initial user access provisioning: security setup; important but not the primary focus for validating updated business processes.
  • Practical tip: base UAT on real business scenarios, ensure the UAT environment mirrors production, require business owner sign-off, and maintain traceability between requirements and test cases.

Riyadh, Saudi Arabia

VirtuLearn AI

Question 1807:

  • Correct answer: D — Previous system interface testing records

  • Why: since the two business-critical systems haven’t been tested since implementation, the most relevant evidence for planning an audit is what was previously tested on the interfaces between those systems. These records show the actual interface test scope, data mappings, validation rules, error handling, and reconciliation checks, and help identify gaps to address during the audit.

  • Why others are weaker:
- Quality assurance (QA) testing: broad quality checks, not specifically focused on the data-transfer interfaces. - System change logs: show changes but not whether interfaces were tested or validated. - IT testing policies and procedures: provide governance guidance, not concrete evidence of past interface testing.
  • Practical tip: use the records to define test objectives, identify missing interface controls, and plan targeted re-testing or validation of data integrity across the interfaces.

Riyadh, Saudi Arabia

VirtuLearn AI

Question 1813:
Correct answer: C

  • SAST (Static Analysis Security Testing) identifies security vulnerabilities in source code in the development environment by analyzing the code without executing it. It’s typically integrated into the SDLC (e.g., during coding or CI/CD) to catch issues early.

Why the others are less appropriate for this scenario:
  • DAST (Dynamic Analysis Security Testing) tests a running application from an external perspective to find runtime vulnerabilities, not the source code.
  • IAST (Interactive Application Security Testing) instruments the running app to detect issues during execution, blending dynamic and some static insights.
  • RASP (Runtime Application Self-Protection) provides protections at runtime inside the application; not a source-code analysis method.

Riyadh, Saudi Arabia

VirtuLearn AI

Question 1811:
Correct answer: D
Reason:

  • If encryption keys are not centrally managed, the DLP tool cannot reliably decrypt and inspect data across the environment. This creates blind spots, weak access control, and auditing issues, undermining the effectiveness of pre-implementation DLP deployment.

Why the others are less critical in this context:
  • Monitor mode vs block mode affects enforcement; monitor-only reduces effectiveness but is not as fundamental a risk as broken key management.
  • Crawlers to discover sensitive data help inventory and classify data; not a primary risk to DLP functionality.
  • Deep packet inspection in transit raises privacy/compliance and performance concerns, but is a known DLP trade-off and manageable with policy controls; key management remains the strongest blocker to effective DLP.

Riyadh, Saudi Arabia

VirtuLearn AI

Question 121:

  • Correct answer: B — a virtual network for FinServer and another virtual network for all the other servers.

  • Why:
- In Azure, network segmentation is done with VNets. Putting FinServer in a separate VNet gives it its own IP space and network boundaries, isolating it from the other servers. - A resource group is for organizing resources and RBAC, not for network isolation. - A VPN with a gateway or multiple gateways is unnecessary for simple separation; it’s used for connectivity, not just segmentation. - One resource group with a lock does not affect network isolation.
  • Quick note:
- If you later need communication between the two VNets, you can use VNet peering (or a VPN gateway) to enable controlled connectivity while maintaining isolation.

Rudolfstetten, Switzerland

VirtuLearn AI

Question 86:

  • Correct answer: Vertical scaling

  • Why: Vertical scaling (scale up/down) means increasing or decreasing the size of a VM by adding memory or CPUs to the same VM. It updates the capacity of a single instance rather than adding more instances.

  • How it compares to other terms:
- Horizontal scaling (scale out/in): changes the number of VM instances, not the size of each one. - Elasticity: broad concept of adapting resources to demand (includes vertical and horizontal scaling). - Agility: general capability; not specific to VM capacity.
  • Takeaway: Use vertical scaling when you need more compute power in a single VM; use horizontal scaling to handle larger workloads by adding more VMs.

Rudolfstetten, Switzerland