1. Home
  2. PEOPLECERT
  3. ITIL-SOA exam

PEOPLECERT ITIL-SOA Exam Prep Course (Premium File)
AI-Powered ITIL Service Offerings and Agreements Exam - Pass on Your First Try

Last updated on Jun 09, 2026

ITIL-SOA Practice Exam
Professionally Developed, Always Up-To-Date
ITIL-SOA Package
Premium File (PDF): 14 Questions
Interactive Software: Included
AI Teaching Assistant: Included
Duration & Delievery: Self Paced
Last Updated: 09-Jun-2026
Free Updates: 60 Days
Price   Buy 1 Get 1 Free  USD $68
Download Now

Prepare with confidence using our ITIL-SOA Exam Simulation App

All ITIL Service Offerings and Agreements certification learning material, study guide, training courses are created by a team of PEOPLECERT training experts. The Study Guide and .EXM training software files contain relevant ITIL Service Offerings and Agreements content, labs, practice questions and explanation. This ITIL-SOA exam guide and training courses is based on the latest exam outlines available!

Xengine Exam Simulator Software
See how much you’ve learned using Exam Score Report!
Prepare for the real exam using Xengine Software
Customize your test in Xengine Software
Have all of your exams in one place!
Add EXM files to your Xengine Course Library

AI Teaching Assistant Included with this Package

Struggling with a complex question? Just ask your ITIL-SOA AI tutor. It explains concepts, clarifies why wrong answers are wrong, and helps you understand ITIL-SOA topics in depth, available 24/7, included at no extra cost.

Instant Explanations

Don't just see the right answer, understand why it's right and why the others are wrong. In any Language!

Study Any Time, Any Place

Your AI tutor is available around the clock. No scheduling, no waiting — help is one click away inside the practice test.

Built Into Each Exam

Available directly in your online practice session. Click "Ask AI" on any question and get an instant explanation.

1. Buy the Package

One-time payment, instant access

2. Open a Practice Test

Launch the exam online

3. Click "Ask AI" on Any Question

Get an instant explanation

ITIL Service Offerings and Agreements Study package designed to help you confidently pass your exam.

The ITIL-SOA Exam Prep Features:

  • Contains the most relevant and up to date ITIL-SOA study material covering all exam topics on the latest ITIL-SOA certification.
  • A 90+% historical success rate, giving you confidence in your ITIL-SOA exam preparation.
  • Includes a FREE ITIL-SOA Mock exam software for added practice.
  • Free updates for 60 days, ensuring you have the latest ITIL-SOA study content.
  • Instant access to download the study material, no waiting required.
  • Unlimited download access from any device, making studying convenient and easy.
  • Secure and real-time processing of payments through a 256-bit SSL system.
  • A responsive technical support team to provide you support 24/7.

Take the first step towards passing your ITIL-SOA exam with ease by investing in our comprehensive certification exam material.

Preparing and Passing the PEOPLECERT ITIL-SOA Exam

Are you aspiring to become an ITIL Service Offerings and Agreements (ITIL-SOA) certified professional? Congratulations on taking a step towards enhancing your IT service management skills! In this article, we will provide you with comprehensive information about the ITIL-SOA exam, along with actionable tips to help you prepare and pass the exam successfully.

About the PEOPLECERT ITIL-SOA Exam

The ITIL-SOA exam is designed to assess your knowledge and understanding of the ITIL Service Offerings and Agreements practices and processes. It is a globally recognized certification that demonstrates your expertise in planning, implementing, and optimizing service offerings and agreements within an IT service management framework.

Here are some key details about the ITIL-SOA exam:

  • Exam Provider: PEOPLECERT
  • Prerequisites: To take the ITIL-SOA exam, it is recommended to have prior knowledge of ITIL concepts and at least 30 hours of formal training from an accredited training provider.
  • Exam Format: The exam consists of multiple-choice questions. The duration of the exam is 90 minutes (or 113 minutes for non-native English speakers). The passing score is 70% (28 correct answers out of 40).
  • Exam Syllabus: The exam syllabus covers various topics, including service management as a practice, service offerings and agreements, service portfolio management, service catalog management, demand management, supplier management, and financial management for IT services.

Preparing for the ITIL-SOA Exam

Effective preparation is key to success in any certification exam. Here are some actionable tips to help you prepare for the ITIL-SOA exam:

  1. Understand the ITIL-SOA Syllabus: Familiarize yourself with the exam syllabus and understand the topics and concepts it covers. Refer to the official PEOPLECERT documentation for the most up-to-date syllabus.
  2. Enroll in an Accredited Training Course: Consider enrolling in an accredited ITIL-SOA training course provided by recognized training providers. These courses are designed to provide you with comprehensive knowledge and practical insights into the ITIL-SOA practices.
  3. Study the Official Study Materials: Utilize the official ITIL-SOA study materials recommended by PEOPLECERT. These materials are specifically tailored to help you understand the key concepts and prepare effectively for the exam.
  4. Practice with Sample Exams: Familiarize yourself with the exam format and types of questions by practicing with sample exams. PEOPLECERT offers official sample exams that can give you a sense of the exam structure and help you identify areas where you need to improve.
  5. Join Study Groups and Discussions: Engage in online study groups or discussions with fellow ITIL-SOA aspirants. This can provide you with valuable insights, different perspectives, and the opportunity to clarify your doubts.
  6. Create a Study Plan: Develop a study plan that covers all the topics in the syllabus and allocate sufficient time for each. Set specific goals and milestones to track your progress and ensure you cover all the necessary material.
  7. Review and Revise: Regularly review and revise the topics you have studied to reinforce your understanding. Focus on areas that you find challenging and seek additional resources or clarification if needed.
  8. Simulate Exam Conditions: As the exam day approaches, simulate exam conditions by taking practice tests within the allocated time frame. This will help you improve your time management skills and build confidence.

By following these tips and maintaining a consistent and dedicated study routine, you can significantly increase your chances of success in the ITIL-SOA exam.

Conclusion

The ITIL-SOA certification offers a valuable opportunity to enhance your IT service management skills and advance your career. With thorough preparation and the right mindset, you can confidently approach the exam and achieve a successful outcome.

Remember to refer to the official PEOPLECERT website for the most accurate and up-to-date information regarding the ITIL-SOA exam, including any changes or updates to the exam syllabus or requirements.

Best of luck on your journey towards becoming a certified ITIL Service Offerings and Agreements professional!

PEOPLECERT

Recent testimonials from our customers:

VirtuLearn AI

Question 12:

  • Correct answers: A, B, F.

  • Why:
- A. The index size will increase. Enabling CMK encryption adds encryption metadata and key management data, which increases index size. - B. Query times will increase. Encryption/decryption overhead and key retrieval can slow queries. - F. Azure Key Vault is required. CMK means you store/manage keys in Key Vault; it’s a billable, required service for CMK.
  • Why the other options are incorrect:
- C (self-signed X.509 certificate required) is not a requirement for CMK. - D (index size will decrease) and E (query times will decrease) contradict the expected impact of CMK.

Singapore, Singapore

VirtuLearn AI

GIF also we are using ?

  • No, GIF is not supported for Form Recognizer input. The allowed formats are JPG, PNG, PDF (text or scanned), or TIFF.
  • If you have GIFs, convert them to one of the supported formats (e.g., convert to JPG/PNG or PDF) before training or uploading.
  • Also ensure each file is under 50 MB and, when possible, use text-embedded PDFs to reduce errors.

Singapore, Singapore

VirtuLearn AI

Question 11:

  • Correct answers: A, C, F.

  • Why:
- Form Recognizer accepts documents in these formats: JPG, PNG, PDF (text or scanned), or TIFF. (TIFF is sometimes used in archival/scanned docs.) - Text-embedded PDFs are preferred because they minimize character extraction and location errors. - Training data must be under 50 MB per file.
  • So A, C, and F are the three files that meet these input requirements; the other options (B, D, E) likely fail one of the criteria (wrong format or too large). If you want, describe the formats of A, C, and F to confirm they meet all three criteria.

Singapore, Singapore

VirtuLearn AI

Question 10:
The correct answer is B: A new query key was generated.
Explanation:

  • The REST call to:
POST .../regenerateKey?api-version=2017-04-18 with body {"keyName": "Key2"} regenerates the specified account key.
  • Since you specified Key2, only the secondary key is regenerated; the primary key (Key1) remains unchanged.
  • This operation updates the Cognitive Services account keys within Azure, not anything in Azure Key Vault.
  • “Query key” refers to the key used to authorize API requests to the service (subscription key), so regenerating Key2 yields a new value for that key.

Singapore, Singapore

VirtuLearn AI

Why pull first, its create is first is it
Yes. The sequence is correct because you need a base image first.

  • Step 1: Pull the base container image (Anomaly Detector) to have a starting point.
  • Step 2: Create a Dockerfile to capture the exact changes you want (reproducible build).
  • Step 3: Build and push the customized image to Azure Container Registry (ACR).
  • Step 4: Distribute a docker run script to deploy the container on devices.

Why not start with the Dockerfile? You need the base image to reference in the FROM line, and you can only push a built image to ACR, not an unbuilt modification.

Singapore, Singapore

VirtuLearn AI

Question 5:

  • In Azure Resource Manager (ARM) REST APIs, creating or updating a resource is done with a PUT request to the resource’s exact URL (idempotent operation). This means you can repeatedly call the same PUT and it will create the resource if it doesn’t exist or update it if it does.
  • POST is used to create resources under a collection (without a predefined name), which would generate a new resource id each time and is not suitable when you need a single, known resource name and a single endpoint/key to consolidate billing and access.
  • For Question 5, you’re creating a new resource at a specific path (with a known resource name) to provide a single key/endpoint for multiple services. Therefore, PUT is the correct method.

If you’d like, I can outline the exact REST call structure (URL, headers, and body) for creating the Cognitive Services/related resource using PUT.

Singapore, Singapore

Smila Vincent

After purchase, life time access?

Singapore, Singapore

VirtuLearn AI

Question 62:

  • Correct answer: D. Implement Jenkins on Compute Engine virtual machines.

  • Why this is the best choice:
- Since the app runs on GCP, hosting Jenkins on Compute Engine VMs keeps the CI/CD infrastructure in the same cloud environment, simplifying access to GCP services and credentials. - It reduces operational toil compared to managing Jenkins on local workstations or on-prem Kubernetes. - Cloud Functions cannot host a full Jenkins server (they’re serverless and not suited for long-running CI/CD tasks). - Using the Google Compute Engine plugin (google-compute-engine) lets Jenkins provision and manage GCE resources for build agents, enabling scalable, cloud-native pipelines.
  • How this supports security and streamline releases:
- Use GCP IAM/service accounts for least-privilege access, encrypt artifacts at rest, and place Jenkins behind private networking or IAP/VPN as needed. - Centralize credentials and secrets in Jenkins’ credentials store or Cloud KMS-backed solutions. - Automate deployments to GCP resources (App Engine, GKE, Cloud Run, Compute) via pipelines.
  • Why other options are less suitable:
- Local workstations: not scalable or secure for team CI/CD. - On-prem Kubernetes: adds management burden and detaches from GCP as the hosting environment. - Cloud Functions: not appropriate for a persistent Jenkins server.

Zionsville, United States

VirtuLearn AI

Establish if the solution satisfies the requirements. Your company has a Microsoft SQL Server Always On availability group configured on their Azure virtual machines (VMs). You need to configure an Azure internal load balancer as a listener for the availability group. Solution: You enable Floating IP. Does the solution meet the goal?

  • Yes.

  • Explanation: When using an Azure internal load balancer as a listener for a SQL Server Always On availability group, you must enable the Floating IP feature. This allows the internal listener IP to float to the active primary replica, ensuring the listener remains reachable and client connections are redirected correctly after failover. The Floating IP setting is required for stable listener behavior in AG configurations.

Johannesburg, South Africa

VirtuLearn AI

Question 10:

  • Answer: Yes

  • Why: The Windows 10 P2S VPN client must include the correct route(s) to reach VNetB via the VPN gateway in VirtualNetworkA. When you peered VirtualNetworkA with VirtualNetworkB, the address space reachable through the gateway changed, but the existing P2S client package may not contain the updated routes. By re-downloading and reinstalling the VPN client configuration, you install an updated client package that includes the route to VirtualNetworkB, allowing the workstation to connect to VNetB through the gateway. This is the documented approach after changing VNets or peering that affects address spaces.

Johannesburg, South Africa