What are the Salesforce-Contact-Center exam objectives?

The Salesforce Contact Center Accredited Professional exam assesses a candidate's knowledge and skills in designing, configuring, and managing a Salesforce Contact Center. While there are no mandatory prerequisites, Salesforce recommends candidates possess experience as a Salesforce Administrator or Consultant with a focus on Contact Center implementations. Hands-on experience with Service Cloud and related features is highly beneficial.

How many questions are on the Salesforce-Contact-Center exam and how long is it?

The Salesforce Contact Center Accredited Professional exam consists of 60 multiple-choice/multiple-select questions. Candidates have 90 minutes to complete the exam.

What is the passing score and cost for the Salesforce-Contact-Center?

To pass the Salesforce Contact Center Accredited Professional exam, candidates must achieve a score of 72% or higher. The registration fee for the exam is USD 200.

How long is the Salesforce-Contact-Center certification valid?

The Salesforce Contact Center Accredited Professional certification does not expire. However, to maintain current knowledge and skills, Salesforce recommends staying up-to-date with the latest platform releases and features through Trailhead and other learning resources.

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Salesforce Salesforce-Contact-Center Exam Prep Course (Premium File)
AI-Powered Salesforce Contact Center Accredited Professional Exam Prep